Privacy Policy
AS Signature Cleaning | English | Last updated: 13 October 2026
1. Data controller
The controller responsible for processing personal data on this website is AS Signature Cleaning, owner Ana Surlin, Erich-Ollenhauer-Straße 134, 65199 Wiesbaden, Germany. Telephone: +49 163 0802754. Email: sales@as-signaturecleaning.de.
2. General information
We process personal data in accordance with the General Data Protection Regulation (GDPR) and applicable German data protection laws. Personal data means information relating to an identified or identifiable individual.
3. Hosting and server logs
This website is hosted by an external hosting provider. When you access it, the hosting provider processes technically necessary connection data, including your IP address, date and time of access, requested page or file, amount of data transferred, access status, browser type and version, operating system and, where transmitted, the previously visited page.
This processing is necessary to provide the website securely and reliably and to investigate errors. The legal basis is Article 6(1)(f) GDPR. Log data is deleted when it is no longer needed for these purposes, unless longer storage is required to investigate a specific security incident. Where required, we have a data processing agreement with the hosting provider.
4. Contact form, email and telephone
If you contact us through the contact form, by email or by telephone, we process the information you provide, such as your name, contact details, property location and size, requested cleaning frequency and message. We use it to respond, arrange a property visit and prepare an individual quotation.
The legal basis is Article 6(1)(b) GDPR where your enquiry relates to entering into a contract or taking pre-contractual steps. In other cases, we process it based on our legitimate interest in handling enquiries (Article 6(1)(f) GDPR). We delete the information once the enquiry has been dealt with, unless statutory retention obligations apply.
5. Contact via WhatsApp
If you contact us through a WhatsApp link, the communication is handled through WhatsApp. The provider for users in the European Economic Area is WhatsApp Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. Your telephone number, profile name, messages and files you send may be processed. We use this information to answer your enquiry and take pre-contractual steps or perform a contract (Article 6(1)(b) GDPR), or otherwise based on our legitimate interest in efficient communication (Article 6(1)(f) GDPR).
WhatsApp also processes data under its own privacy policy. Processing by affiliated companies or transfers to countries outside the EEA cannot be ruled out. Please refer to WhatsApp’s privacy information for further details.
6. Google Analytics
This website uses Google Analytics, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies or similar technologies to analyse how the website is used. Usage data, device and browser information and shortened IP addresses may be processed.
Google Analytics is activated only if you consent through the cookie settings. The legal basis is your consent under Article 6(1)(a) GDPR and Section 25(1) TDDDG. You may withdraw your consent at any time through the “Cookie Settings” link, with effect for the future. Data may be transferred to Google entities outside the EEA under the data protection and transfer mechanisms described by Google.
7. Cookies and cookie settings
Technically necessary storage or access is used where required to operate the website or provide a service you have expressly requested. Optional analytics or marketing technologies are used only with your consent. You can change or withdraw your choices at any time through the “Cookie Settings” link. The legal basis for necessary storage or access is Section 25(2) TDDDG; optional technologies rely on Section 25(1) TDDDG and Article 6(1)(a) GDPR.
8. Locally hosted fonts
The fonts used on this website are hosted locally on the web server. Loading them does not establish a connection to Google servers.
9. Data retention
We retain personal data only for as long as necessary for the relevant purpose. We then delete it unless statutory retention requirements or another lawful reason requires further storage.
10. Your rights
Subject to applicable legal requirements, you have the right to access, rectify, erase and restrict processing of your personal data, to data portability and to object to processing based on legitimate interests. You may withdraw consent at any time with effect for the future. You also have the right to lodge a complaint with a data protection supervisory authority.
11. Supervisory authority in Hesse
The Hessian Commissioner for Data Protection and Freedom of Information, Postfach 3163, 65021 Wiesbaden, Germany. Website: https://datenschutz.hessen.de/